Prevent and resolve Conflicts

the way toward common solutions

 

Workplaces are naturally stressful environments, and personal conflicts between co-workers can be both a cause and product of this stress. Managing conflicts means implementing strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict at a level equal to or higher than where the conflict is taking place.

 

There are many causes that generate conflicts inside organizations: different cultures, differences in working style, power, personality clashes, roles and responsibilities not properly defined, lack of rules, etc. Yet, if people are not able to solve their conflicts, what are the grave consequences for the organization and for the people involved?

With this solution, first of all we help team members to prevent conflict from arising. Nevertheless, when conflict arises, we provide a set of tools and behaviors that will help people to go from a conflict into a win-win negotiation, where both parties find a common solution. 

 

BENEFITS
  • An improved business atmosphere ƒƒ
  • Better self management ƒƒ
  • Increase of self motivation
  • ƒƒHigher chances to reduce people turnover and loss of talents

GoalS

  • To become aware that conflict, under certain conditions, can be positive
  • ƒƒTo identify our primary style in handling conflicts
  • ƒƒHow to switch from conflict to a negotiation process
  • ƒƒHow to handle objections and criticism gracefully
  • ƒƒHow to prepare and carry out an arbitration, when needed
 

 

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